1,433 total
Ordered a half standard fig tree for my daughter for christmas. It arrived in a timely manner and in tip top condition. Received good communication throughout the process. Daughter delighted with gift. (Sent direct to her as it was so big.
Date of experience: December 17, 2020
Reply from Garden Plants Online
Pleased to hear it!
I was overwhelmed by the variety of plants in their stock. Had fun choosing the plants with my sister. I hope to add my collection yearly.
Great quality, customer service and delivery.
Date of experience: December 16, 2020
Reply from Garden Plants Online
Please order more from us again very soon!
I ordered two trees in late October planning to get them in the ground well before winter set in. They arrived 3 weeks later, I was happy with one of them but the other arrived in a very poor condition. I had paid over £100 for an 80cm tree and was extremely disappointed to see that it had virtually no roots. It appeared to have been recently dumped in a pot, all of it’s major roots were severed and there was no earth attached to the very few roots there were. Added to this, the pot it was in - apart from a shallow layer of soil and compost at the top - was entirely filled with an almost solid lump of clay.
Straight away I emailed 'customer service' with photographs to share my concern about the condition of the tree. I did not receive a reply. I sent the same emails three times more, I also made several attempts to call but could not get through. Finally, on the 8th December (over 6 weeks after ordering) I got through to someone on the phone and by now it was way too late to think about planting a replacement tree so I asked for a refund. The person asked me to send the photographs again, which I did. Then radio silence again despite sending two more emails.
I NEVER make complaints like this publicly but this company has ZERO customer service and has completely ignored my attempts to resolve this in the normal way.
I'm very upset about not having been able to plant a decent tree in the ground before winter, as was my plan, and about all the time and money I have wasted on this and have no qualms about giving this company the terrible review they deserve.
Date of experience: December 15, 2020
The plants are beautiful overall and in good shape. My wife loved them. Thank you!
Date of experience: December 14, 2020
Reply from Garden Plants Online
Thanks for the feedback
First class service and first class product.
Date of experience: December 13, 2020
Reply from Garden Plants Online
Delighted to hear that you are happy!
Good quality hanging planters, it’s been three months post purchase that the pots are working well, they are stable and the plants in them are great too. The colors are vibrant and they are sturdy enough to carry the weight of the soil and the plants. I am purchasing my second set of planters again from this site.
Date of experience: December 12, 2020
Reply from Garden Plants Online
Thanks for the kind review.
Excellent service and I'm thrilled with the waterbutts!
Date of experience: December 11, 2020
Reply from Garden Plants Online
Dear Amanda, delighted to hear that you are happy with your delivery of water butts!
Very good quality plants. Arrived as shown in the photographs. Very elegant trees and very helpful customer service. Plants were offloaded down into my house without any hassle. Really recommend this company. Thank you
Date of experience: December 10, 2020
Reply from Garden Plants Online
Dear Lubna, delighted to hear that you are happy with the plants and the advice that we offered. Thanks for the recommendation - it is highly appreciated!
Excellent communication - online chat works very well. Tree arrived promptly & was offloaded by our door. Very pleased with the tree, lovely bushy specimen & is just what I wanted, so thank you Gardenplantsonline :)
Date of experience: December 10, 2020
Reply from Garden Plants Online
Dear Ann, thanks for the positive feedback. Our experienced sales team are more than happy to provide assistance and help our customers bring their garden dreams to life.
Update following review: it is a question of legality not reasonableness.
You confirmed to us in your chat box that the tree we were ordering was the one you showed us a photo of in your chat box. The fault lies with you.
You owe us £15.
We ordered a particular size tree in good faith following a chat box conversation with your company. A smaller tree was delivered. They then asked for more money for the tree they had originally said we were buying. Clearly false advertising.
They failed to get in touch when they said they would. They eventually refunded us the cost of the tree but not the delivery costs. Legally, we should not have to pay for delivery when we were not at fault. We have tried to contact multiple times to resolve this, the last time we were told over the phone to email and we have not had a response to our email.
Date of experience: December 08, 2020
Reply from Garden Plants Online
Dear Zidane, we're sorry that you were disappointed with your order. You ordered based on a conversation via webchat. The picture provided was taken from a special order. However, you ordered a standard tree, which is different in terms of price and maturity. We delivered the plant right to your door in the far north of the country, so it is not unreasonable that a minimal delivery cost should be incurred in line with our cancellation and returns policy.
I bought item. Received message. And then waited and waited and waited . No further correspondence. They had my money and nothing had been delivered. Very poor service.
GardenPlantsOnline seem to be selling stuff they haven't got in their possession. This is not acceptable
Date of experience: December 05, 2020
Reply from Garden Plants Online
Dear Patric, I have tried to find your order in our system but am unable to. Please kindly send through some more details to sales@gardenplantsonline.co.uk so that we can investigate for you and resolve in your favour.
I am so glad I ordered from this site. I loved the plants so much. Even my friends wanted to know where they could get these. Thank you for such beautiful plants.
Date of experience: December 03, 2020
Reply from Garden Plants Online
Dear Eleanor, you ordered some really amazing plants, so we're not surprised in the least that your friends are impressed! Well, you know where to tell them to look - www.gardenplantsonline.co.uk for only the very best in plants and trees!
Truly excellent company, very helpful and quick to respond.
Date of experience: December 03, 2020
Reply from Garden Plants Online
Dear Mark, delighted that we could resolve your issue with the plant to your satisfaction. Many thanks for the generous words of praise - we are trying in best under incredibly challenging conditions these days, like everyone else!
The plants I ordered are excellent quality. Quick service and very helpful customer care team. I loved the experience with them.
Date of experience: December 02, 2020
Reply from Garden Plants Online
Dear Shelley, thanks for the positive wors. We do our very best to help you. Our experienced sales team offer expert advice, and our customer care team are masters at finding a solution to solve any problem.
Ordered a japenese privit for screening of neighbours property.
Tree is perfect, could not have picked better myself.
Price fair, delivery spot on, what's not to like, thank you.
Date of experience: December 02, 2020
Reply from Garden Plants Online
Dear Steven, your particular variety of tree has exceeded our expectations in terms of demand this year - and precisely for screening. With 2020 seeing more of us spending more time at home, and in our gardens, than ever before, it has highlighted the need for good quality screening trees. We deliver only the very best Japanese privet trees in order to help you meet your needs. Thanks for the kind words, we take enormous pride in them!
Got my plants today, and these plants compliment my garden in the best way possible.Great prices and great products.Thank you.
Date of experience: December 02, 2020
Reply from Garden Plants Online
We aim to deliver the very best plants to help you create the garden of your dreams. Thanks for the kind words.
Very pleased. Ordered 5 Ligustrum Japonicum. 13 days between order and delivery which in my view is good given Covid and size of trees. Delivery on a Sunday!! Driver was amazing and very helpful in helping secure the plants behind a side gate. Specimens were a good size and similar to photographs on the website. Only cause for concern is the trees were very dry with leaf wilt but it did make moving heavy 110-130 pots across a garden easier as not weighted with water. I have reported my concerns on the customer portal regarding dryness and the impact on the trees. Received a reassuring reply on the same day.
I similar to others have read some of the more negative reviews on trustpilot. No doubt always room for improvement, but on this occasion they ticked the boxes - especially with a Sunday delivery and a driver that really understood customer need and satisfaction. Well done!
Date of experience: December 01, 2020
Reply from Garden Plants Online
Dear Jeremy, your kind words and genuine review from a satisfied customer are much appreciated...it helps us to pacify the doubters and negative critics.
Our team went out of the way to deliver in more ways than one:
i) we sourced large, top-quality trees that have been in super high demand this year
ii) we could deliver at the weekend and our driver could help you out
iii) we delivered what you expected
iv) we offered after-sales follow-up advice and are here if you need us
Look forward to helping you out again soon!!!
I ordered planters and gravel 10th October and they were delivered after a few days. Unfortunately on inspection one of the planters was damaged and a bag of gravel torn spilling over into my garage. Following the returns procedure I requested a refund and collection of planters. I realise times are difficult but communication has been disappointing without updates and a month after requesting a refund I am still waiting for the planters to be collected.
Date of experience: November 30, 2020
Reply from Garden Plants Online
Dear Shenagh, apologies for the delay in sorting this out.
Firstly, the colour you choose didn't match your expectations.
Secondly, there was a very small scratch on one of the two items we delivered to fulfil your order.
In return, you requested a refund when we were quite happy to offer you a generous discount. Let's work together and find an amicable solution.
I purchased a heavy duty electric strimmer. Almost £90. Paid £15 extra for delivery. They sent a different model. Different size. Not heavy duty.
I used the online complaints option. I have sent many emails. I have phoned with my Irish mobile phone. They refuse to respond. They refuse to engage.
I want them to take back the item they delivered to Holyhead (Bosch EasyGrassCut 26). Its purchase cost is less than £30, apparently.
I want the item I ordered i.e. Bosch ART 35 HD
Date of experience: November 28, 2020
Reply from Garden Plants Online
if you like to continue communication publicly I'm sure we explained already by email and over the phone, the model you ordered discontinued and Bosh do not manufacture them anymore. We delivered the next model Bosh delivered to us as the closest match to the model they stop producing. The difference is only slightly twisted end of the product, all other parameters are the same. Please read product manual to compare.
Also, we are not refusing to communicate with you, the opposite, we replied number of times advising you. Bosh Manufacturer consider new product line as the same model to the one discontinued so they don't accept return from us. If you disagree you can contact Bosh directly for advise.
Arrived promptly, really good shape and size, would definitely recommend. Can’t wait for spring!
Date of experience: November 27, 2020
Reply from Garden Plants Online
Pleased to hear that you are happy with your plants. We're all looking forward to spring 2021 already!!!
