The Home Depot

This Home Depot has been in the neighborhood for years, at least since I was in middle school - that's why I was initially surprised to discover that I had not reviewed it here on Yelp (tells you how often I go to the Depot). I was in need of some home improvement supplies, and since I was in the neighborhood it only made sense for me to stop here, so off I went.

I always felt this Depot was in a weird area Pelham Gardens, the commercial strip is pretty developed but the golf club across the street has been empty and overgrown for years, and the now closed Pelham Bay Diner is looking more dilapidated with each passing day. Anyway, back to the Depot - it's really no different from other locations I've been to - the inside is large and from what I saw, they were well stocked.

I was able to find what I came for with ease, I can't speak for the helpfulness of the floor staff since I didn't need any help, however I did interact with some of the staff at checkout who were great. It also looks like they reorganized the checkout so that it's one line and you are taken care of my whichever cashier is available.

Overall, I had a good experience at this Home Depot. I was able to quickly find what I needed, and the checkout process was smooth. I would definitely consider returning for my next home improvement project.

Mixed feels on the vibes here. It is tough to find a clerk if you randomly roam. Once you figure out the system, you'll be just fine. But it really should not be so complex, truly. Head to the customer service counter and hope for the best.

As far as inventory, this place stays well stocked. That's probably part of the reason that this store stays busy. There's a pretty big garden section in the back! Good prices on bulk items too. You'll just have to expect a low frills service.

They have self checkout lines on case the register lines get too long. They usually have what I need and there's usually someone willing to help schlep things over to your car.

Items that the app said were available, with a lot of quantity were not there ATT ALL. The items I could find were FILTHY. I placed a mobile order for pick up and it took so long to be "ready for pick up" that when I got there, hours later, I wound up having to cancel the order and just get the items myself.

Yesterday evening I went to this location, upon entering a man entered behind us and he was saying out loud NASTY,NASTY, NASTY. I could not understand why at that moment but:
No carts were available, and no wipes were available to wipe down one if you could find one. And the store wasn't even that crowded so there should've been carts available.

There was garbage strewn about the parking area, ALL over the place.

The lighting seem to be dimmer and than other Home Depot stores that I have visited.

I refuse to spend my hard earned money in a store with these conditions.

So I left and drove to the New Rochelle location, where I instantly found a cart upon walking into the store. Wipes were available to wipe down the cart and garbage was not strewn all around the parking area. The lighting in the store was much better. I had to wait in line for a while since the store was kind of packed but it was worth it.

Steer clear of the Gun Hill Rd HD location. Save yourself the disappointment and just go to New Rochelle- it was a pleasure to shop there.

I always come here for gardening tools and plants. They offer a great selection at reasonable prices. There's parking always available and the shop carry's a variety of items. This Home Depot location is rather large compare to the other ones.

Most of them carry the same bonsai trees, money trees , orchids and lots of flowers. I also saw they had nice tiles so I'm definitely going to come back to check out those. Also I agree with the reviews it was difficult to find people around the store but we just kind of wondered around it would be nice to have an expert that knows about gardening more available.

Honestly wish i can give NO stars.

Their products are all opened and missing items.
The people who work there do not know ANYTHING. They don't know where anything is. They just guess an aisle and let you go and find it on your own. Which 9/10 times it's not in that aisle.
They lack basic customer service. They are rude. And i rather drive out of the way to new Rochelle or even by ridge hill

A year later... 2020...and some things don't change... like this Home Depot getting it together. Another room renovation with lots of time wasted in this Home Depot that lacks customer service representatives. I need to not torture myself and stick with new Rochelle.

06/2019

Where are all the workerssssssss??
Maybe in lumber??? Nope
Maybe you can find someone in blinds??? Nah
Lighting?? You thought so haha
Kitchen appliances??? Made ya look.
No one seems to work here except in paint.

No less than 5 times I went into this location over the last 2 months as I did a complete redecoration of my daughters room (and before that my microwave broke). Every time I have to walk around and literally track someone down to help me.

This doesn't happen in new Rochelle. There's always someone to help there. Even Bruckner is better

Very very unhappy with my current situation with this store. I purchased a carpet shampooer on 08/02. I received UPS tracking confirmation stating my item was delivered to the store on 08/05. To date (08/16) I still have NOT received an email informing me my item was in store. I went to the store and they're stating they have not received the item. They stated they have an arrival date of 08/09. My package is coming from Illinois. It doesn't take 2 weeks for delivery from Illinois.UPDATE - I received my item 08/23.

I went to the home depot to make a copy of a key, the person who makes me the key was professional and kind

2nd time coming to this location of home depot on gun hill road in the BX. Staff's was very helpful. The lines was little long due to cash register limited access. They are also hiring for those who are looking for a job!